leadership

Ever wonder why some organizations run like well-oiled machines, and others face problem after problem? It all comes down to one thing: leadership. Leadership creates the culture. Everything trickles down from the top. I have worked in several different offices during my time in dentistry, and they were all different. One of the offices had okay systems in place but also got by without systems. The boss was more of a dictator-type leader. He was always right, and what he said went. We rarely challenged him, but I learned over time that if I could suggest an idea in a...